Small-Medium Business Cluster Lead

Responsibilities

• Own the client relationship from sales handoff through the full lifecycle, managing renewals and identifying expansion opportunities.
• Provide omnichannel advisory guidance to help clients optimize HCP engagement models, including CLM, email, and digital portals.
• Lead change management to ensure client-side stakeholders are aligned and progressing through digital transformation phases.
• Identify demand patterns to develop and brief scalable, packaged service offerings for the SMB segment.
• Act as an internal sponsor for SMB-relevant solutions, building business cases and securing prioritization across cross-functional teams.
• Own the overall SMB P&L, including NRR, expansion ARR, and churn rate.
• Set and enforce delivery and quality standards across the SMB operating model.

Requirements

• 5+ years of experience as a Senior Account Manager or Customer Success Manager with strong commercial instincts.
• Deep literacy in the Pharma or Life Sciences industry.
• Proven omnichannel advisory capability to guide clients on channel mix and engagement models.
• Strong commercial acuity with experience owning P&L, renewal rates, and expansion targets.
• Expertise in change management and driving client-side adoption.
• Ability to influence cross-functional teams and navigate complex organizations without direct line authority.
• Advanced or fluent English proficiency (written and spoken).

Preferred Qualifications

• Experience working within a platform + services business model.
• Hands-on exposure to pharma content operations or MarTech platforms.
• Prior experience in defining, launching, or managing packaged service offerings.

Benefits

• Competitive compensation with regular performance-based reviews.
• Comprehensive medical insurance.
• Generous paid time off and sick leave policies.
• Professional development opportunities, including English courses and industry conferences.
• Flexible work environment with remote work possibilities.
• Regular corporate events and team-building activities.

About the Company

Viseven Group is a leading global B2B MarTech service provider empowering Pharma and Life Science companies since 2009. We drive digital transformation through comprehensive end-to-end software and digital marketing services. With a global footprint in over 30 countries and a team of over 700 professionals, we serve the top 100 companies in the industry.