Site Reliability Engineer

Responsibilities

• Maintain reliable, scalable, and secure production environments
• Implement and manage monitoring, alerting, and logging solutions
• Define and track SLIs/SLOs and support error budget practices
• Automate operational tasks to improve efficiency
• Perform troubleshooting and Root Cause Analysis (RCA) for production incidents
• Optimize system performance, availability, and capacity
• Maintain runbooks, SOPs, and incident documentation in Confluence
• Support incident response for critical production services
• Manage incidents and changes using ServiceNow and JIRA

Requirements

• 3+ years of experience in Site Reliability Engineering
• Strong knowledge of Windows and Linux/Unix systems
• Solid understanding of networking fundamentals (DNS, TCP/IP, Load Balancing, Firewalls)
• Experience with at least one cloud platform (AWS, Azure, or GCP)
• Proficiency in Python, Go, Bash, PowerShell, or Java
• Hands-on experience with Docker and Kubernetes
• Experience with monitoring tools such as Grafana or Power BI
• Experience with ServiceNow and JIRA

Preferred Qualifications

• Background in DevOps, Cloud Engineering, or Platform Engineering
• Understanding of security best practices and compliance standards
• Familiarity with AI-assisted engineering tools like Claude Code, Jellyfish, or GitHub Copilot
• Exposure to large-scale or production-grade systems

About the Company

New Era Technology is a global team of over 3,000 professionals committed to securely connecting people, places, and information with end-to-end technology solutions at scale.