Site Reliability Engineer

Responsibilities

• Design and develop high-quality automation solutions to solve complex business challenges.
• Ensure the reliability and availability of mission-critical digital banking platforms.
• Provide L2/L3 production support, including troubleshooting, root cause analysis, and incident resolution.
• Define and monitor Critical User Journeys (CUJs) to bridge business requirements and technical implementation.
• Build actionable application support dashboards for both technical and business stakeholders.
• Contribute to all stages of software delivery within a cross-functional agile operational team.

Requirements

• Minimum 5 years of experience supporting mission-critical applications (99.9% uptime), preferably in banking or finance.
• Deep observability expertise, specifically with New Relic (APM, Infrastructure, Logs, Synthetics, NRQL).
• Strong knowledge of Google Cloud Platform (GCP) monitoring and resource hierarchy.
• Proven experience in L2/L3 production support and problem management.
• Proficiency with monitoring tools such as Splunk, Grafana, or Geneos.
• Experience with CI/CD pipelines (Jenkins, GitHub Actions) and version control via GitHub.
• Solid understanding of Microservices architecture, APIs, and application integration patterns.
• Experience working with Oracle Databases and SQL.
• Strong analytical skills and the ability to work under pressure in production environments.

Preferred Qualifications

• Knowledge of SLI/SLO concepts and production stability best practices.
• Familiarity with middleware and messaging technologies such as IBM MQ, JMS, Kafka, or Solace.
• Experience working within Agile delivery frameworks.

Benefits

• Opportunity to work in a highly professional environment with high-level financial instruments.
• Access to technical, business-related, and soft skills training to evolve your career.
• An open-minded, creative work environment with collaborative international teams.

About the Company

Luxoft is a global provider of software engineering services, helping clients build the next generation of digital products. We foster an environment of innovation and professional growth, bringing together enthusiastic professionals to solve complex challenges in industries like digital banking and financial crime mitigation.