Site Reliability Engineer I

Responsibilities

• Act as the first line of defense in identifying, triaging, and resolving production incidents.
• Proactively monitor system health, performance metrics, and service uptime using Datadog.
• Manage and optimize alerting thresholds to detect anomalies while reducing false positives.
• Troubleshoot workloads in Kubernetes, including pod restarts, log analysis, and deployment rollbacks.
• Develop and maintain automation scripts or tools using C#, Java, Python, PowerShell, or Bash.
• Participate in a rotational 24/7 shift schedule, including weekends and holidays, to ensure continuous support.
• Maintain comprehensive documentation of incidents, triage steps, and post-mortem analysis.

Requirements

• 3+ years of experience in Site Reliability Engineering, DevOps, or a related role.
• Proven expertise in incident triage, resolution, and escalation processes.
• Proficiency with Datadog or similar monitoring and observability tools.
• Strong scripting or programming skills in C#, Java, Python, PowerShell, or Bash.
• Hands-on experience with Kubernetes and containerized environments like Docker.
• Familiarity with SQL, MySQL, or NoSQL databases.
• Ability to work effectively in high-pressure, high-transaction fintech environments.
• Availability for 24/7 rotational shifts.

Preferred Qualifications

• Knowledge of cloud platforms such as Azure, AWS, or GCP.
• Familiarity with CI/CD pipelines, Helm charts, and deployment automation.
• Awareness of ITIL processes and agile methodologies.
• Understanding of fintech regulatory and security compliance (e.g., PCI DSS, ISO 27001).

Benefits

• Competitive salary and benefits.
• Collaborative, inclusive, and growth-focused work environment.
• Opportunities for career advancement and professional development.
• Hands-on experience with cutting-edge fintech, cloud, and Kubernetes technologies.

About the Company

NationsBenefits is at the forefront of transforming the insurance industry by developing innovative benefits management solutions. We specialize in modernizing complex back-office systems to build scalable, secure, and high-performing platforms that streamline operations for our clients through cloud-native architectures.