Site Quality Customer Professional

Responsibilities

• Act as the primary point of contact for assigned customers regarding all external quality complaints (Customer, Resident, warranty).
• Manage the RMA process, including creation, control, follow-up, and coordination with the finance department.
• Ensure Customer Specific Requirements are met and monitor performance through established KPIs.
• Lead and manage resident engineers and third-party companies both internally and at customer assembly plants.
• Drive a zero-defect philosophy by defining preventive actions and implementing continuous improvement through Kaizen methodology.
• Manage customer visits and audits focused on productive areas.
• Ensure Customer PPAP approval or interim/deviation approval for all assigned products.
• Update Control Plans and quality documentation in response to customer concerns or required changes.
• Develop, document, and train personnel on inspection criteria, visual aids, and first-piece checklists.

Requirements

• Bachelor's degree in an Engineering field.
• Minimum of 5 years of related experience preferred.
• Bilingual proficiency in English and Spanish.
• Extensive experience in the automotive industry, specifically as a Tier 1 supplier.
• Strong knowledge of ISO/TS 16949.
• Proficiency with automotive core tools: APQP, PFMEA, PPAP, SPC, and MSA.
• Experience with customer-specific requirements (e.g., Ford, Tesla, FCA, VW, Nissan, Mercedes Benz, GM, or BRP).

Preferred Qualifications

• Knowledge of VDA 6.3 standards.
• Experience with Q1 quality standards.

About the Company

OPmobility is a world-leading provider of innovative solutions for a unique, safer, and more sustainable mobility experience. The Group develops and produces intelligent exterior systems, customized complex modules, lighting systems, clean energy systems, and electrification solutions for the global automotive market.