Site Operations Associate

Responsibilities

• Manage workflows related to Drop Ship (DS) and Made to Order (MTO) SKU setup, maintenance, and launch readiness
• Maintain, validate, and audit large sets of product data and item attributes to ensure accuracy across merchandising and eCommerce systems
• Identify, troubleshoot, and resolve product data discrepancies and system-related errors through detailed analysis
• Serve as a subject matter expert for MTO and DS SKU setup processes and item hierarchy structures
• Partner with merchandising, product development, content production, and technology teams to support successful product launches
• Execute product setup requirements including SKU flags, configuration attributes, pricing updates, and cost changes
• Identify opportunities for process optimization, automation, and scalable operational improvements

Requirements

• 2+ years of experience in product operations, eCommerce operations, merchandising operations, retail operations, or data management
• Advanced proficiency in Excel and Microsoft Office Suite, including experience with large datasets and data validation
• Strong analytical, problem-solving, and organizational skills
• Ability to manage multiple workflows and deadlines in a highly cross-functional environment
• Bachelor’s degree preferred or equivalent combination of education and relevant experience

Preferred Qualifications

• Experience maintaining or auditing product data, item attributes, or merchandising systems
• Familiarity with PLM, ERP, or eCommerce platforms

Benefits

• Generous discount on all WSI brands
• 401(k) plan and other investment opportunities
• Paid vacations, holidays, and time off to volunteer
• Health, dental, and vision insurance, including same-sex domestic partner benefits
• Tax-free commuter benefits and wellness programs
• Continued learning through WSI University and mentorship programs

About the Company

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands includes Williams Sonoma, Pottery Barn, West Elm, Rejuvenation, and more. We are a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and talented teams.