Simulation Engineer I

Responsibilities

• Provide technical support, configuration, and troubleshooting for learning technologies, media resources, and healthcare simulation systems.
• Program and run technology to model physiological responses for simulators and assist in setting up virtual healthcare environments.
• Perform day-to-day maintenance, scheduling, and training for classroom technology and human replica simulation systems.
• Install and document new or existing technology systems for a diverse university customer base.
• Create, track, and resolve technical support tickets using ServiceNow.
• Coordinate technology repairs and upgrades with vendors and internal partners.
• Train faculty and staff on the use of AV and simulation systems.
• Generate technical documentation and resolutions for a central knowledge base.

Requirements

• High School Diploma or G.E.D.
• One (1) year of experience in the implementation, support, and maintenance of media resources, AV technology, and digital media equipment.
• One (1) year of experience in the implementation, support, and maintenance of computer hardware and software systems in a helpdesk environment.

Preferred Qualifications

• Bachelor’s Degree.
• A+ or equivalent technical certification.
• Experience using ServiceNow or similar online ticketing platforms.
• Strong written communication skills for creating technical documentation and operating procedures.
• Technical knowledge of EMS SimulationIQ, Laerdal, or similar simulation software.
• Ability to read and interpret technical documentation, wiring diagrams, and floor plans.
• Demonstrated commitment to diversity, equity, and inclusion in a university setting.

About the Company

University of the Pacific is an equal opportunity employer dedicated to workforce diversity across backgrounds, experiences, and viewpoints. We prioritize an inclusive environment that supports the success of our students, faculty, and staff.