Signature Customer Success Account Manager

Responsibilities

• Serve as the primary point of contact and advocate for a high volume of SMB accounts.
• Manage routine customer inquiries and coordinate with sales, support, and operations teams to deliver supply chain solutions.
• Proactively engage customers through virtual check-ins and performance reviews to drive satisfaction and prevent churn.
• Identify upsell and cross-sell opportunities to drive account growth and product adoption.
• Monitor customer health metrics and use data-driven insights to manage a large portfolio efficiently.
• Update retention data and plan strategic next steps for churn prevention and growth.

Requirements

• 0–4 years of experience in customer success, support, or related customer-facing roles.
• Proven experience in SMB account management.
• Strong organizational skills with the ability to manage multiple customer engagements simultaneously.
• A data-driven mindset and excellent written communication skills.
• Must be located within the territory (Arlington, VA; Silver Spring, MD; or Takoma Park, MD).

Benefits

• Medical, dental, and vision coverage.
• Flexible Spending Account (FSA) and Health Savings Account (HSA).
• 401(k) retirement program and Discounted Employee Stock Purchase Program.
• Life insurance, disability income protection, and an Employee Assistance Program.
• Paid vacation, holidays, sick leave, and educational assistance.
• Eligibility for sales and annual management incentive plans.

About the Company

UPS is a global transportation and logistics leader operating in more than 220 countries and territories. Founded in 1907, we are committed to moving the world forward by delivering what matters through innovative solutions for customers of all sizes.