Signature Concierge

Responsibilities

• Manage Signature member journeys end-to-end, including onboarding, clinic visits, and follow-up support
• Ensure all member interactions reflect high standards of hospitality, discretion, and personalized care
• Develop and maintain a Signature Member Playbook covering SOPs, tone of voice, and escalation protocols
• Coordinate clinic visits to ensure centers are prepared and members are personally greeted
• Build cross-functional relationships with product, marketing, legal, and clinic teams to improve processes

Requirements

• Proven experience in luxury hospitality, concierge services, or high-touch customer support
• Exceptional written and verbal communication skills tailored for a premium audience
• Strong organizational skills and meticulous attention to detail
• Ability to manage sensitive information with discretion and professionalism
• Proactive mindset to anticipate and resolve member needs
• Proficiency with scheduling, CRM, and case management platforms like Zendesk

Preferred Qualifications

• Experience supporting VIP, executive, or international clients
• Language skills or cultural sensitivity
• Familiarity with healthcare environments or regulated service settings
• Experience in process documentation or SOP development

About the Company

Neko is redefining prevention by making data-driven, preventative care accessible through proprietary technology and direct clinical care, helping people live longer, healthier lives.