Shuttle Transportation Dispatcher

Responsibilities

• Monitor vehicles and routes on dispatch monitors and react quickly to changes or issues
• Ensure dispatch programs like TripShot and Samsara are accurate regarding vehicle, driver, and route assignments
• Monitor Samsara data for driver check-ins, check-outs, and geo-fencing
• Proactively communicate with clients via push notifications, emails, and phone calls
• Coordinate with Managers and Supervisors regarding delays, driver issues, and late routes
• Manage client email inboxes and respond to inquiries as needed
• Create and monitor on-time performance reports to recommend route improvements
• Act as the primary point of contact for dispatch phones regarding shuttle issues and delays

Requirements

• Must be at least 21 years of age
• Previous dispatch experience is required
• Strong problem-solving, troubleshooting, and multitasking skills under pressure
• Exceptional written and verbal communication skills
• Ability to work independently and professionally with all levels of the organization

Preferred Qualifications

• Experience with TripShot, Samsara, or similar dispatching software

Benefits

• Medical, Dental, Vision, and Life Insurance
• 401k with company matching
• Annual discretionary bonus program and annual pay raises
• Paid Time Off (up to 80 hours per year with increases based on service)
• Holiday pay

About the Company

TransWest Mobility moves people by providing creative transportation solutions including shuttles, buses, charters, and valet services. We partner with leading companies to create personalized transportation systems and hospitality experiences, focusing on removing stress and providing high-quality service to our communities.