Showroom Manager

Responsibilities

• Supports a team of Personal Jewelers to deliver a high level of customer care and foster a consultative sales environment
• Demonstrate excellent knowledge of Blue Nile products, practices, consultative selling techniques, policies and procedures
• Conduct one-on-one meetings with Personal Jewelers to provide positive and constructive feedback
• Create a climate of service while managing costs and meeting company goals and metrics
• Act as a guest experience manager to ensure that all customer needs are met
• Recruit, hire, train, and schedule team of Personal Jewelers to meet business needs
• Partner with regional management to report meaningful information about business trends
• Attend off-site meetings with overnight travel required

Requirements

• 5+ years of sales experience
• 3+ years of customer service supervisory or management experience in a sales environment
• Ability to mentor, train, and coach employees
• Excellent listening, written, and verbal communication skills
• High degree of professionalism, integrity, and objectivity
• Strong computer, typing, and data entry skills
• Strong analytical skills and attention to detail
• Ability to work flexible hours, including weekends and holidays

About the Company

At Blue Nile, we believe that love deserves better. We are passionately driven to reimagine the fine jewelry experiences and disrupt the jewelry industry.