Showroom Experience Manager

Responsibilities

• Lead the day-to-day planning and execution of onsite and virtual client engagements to ensure seamless, memorable experiences.
• Oversee showroom hospitality logistics, including room setup, food and beverage displays, and post-engagement resets.
• Manage showroom operations, including scheduling, meeting room utilization, and maintaining a first-class showroom appearance.
• Coordinate on-site contract and temporary support resources, providing real-time feedback to ensure quality and brand alignment.
• Partner with Sales, Showroom Operations, and cross-functional teams to facilitate impactful client visits and product installations.
• Monitor local engagement insights and client feedback to drive continuous improvement in experience delivery.
• Maintain facility technology, including AV equipment, video conferencing, and lighting.

Requirements

• Bachelor's degree in Business, Marketing, Communications, Hospitality, Design, or a related field.
• 3–5+ years of experience in client experience, hospitality, event strategy, or marketing.
• Demonstrated experience managing complex, high-visibility client engagements with multiple stakeholders.
• Strong hosting and hospitality skills with a client-centric mindset.
• Excellent communication, presentation, and facilitation skills.
• Ability to work a flexible schedule, including evening events outside standard showroom hours.
• Strong organizational and project management skills with the ability to handle last-minute changes under pressure.

About the Company

MillerKnoll is a collective of design brands coming together to remake modern for the 21st century. Our purpose is design for the good of humankind, striving to build a more sustainable, equitable, and beautiful future for everyone.