Showroom Customer Service Representative

Responsibilities

• Assist customers on the showroom floor and provide personalized service
• Support Showroom Sales consultants and Outside Sales Associates with administrative functions
• Ensure accurate order processing and provide timely quotations
• Update customer contracts and coordinate deliveries with the warehouse
• Answer sales calls and provide general product information
• Strive to increase knowledge of the entire product offering

Requirements

• 0-3 years of customer service experience preferred
• Knowledge of plumbing fixtures, lighting, and appliances preferred
• Excellent communication skills for both phone and in-person sales
• Strong time management, organizational, and multi-tasking abilities
• General digital literacy and ability to learn quickly
• Results-oriented mindset with the ability to meet goals and build relationships

Benefits

• Competitive compensation including commission eligibility
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and paid parental leave
• Mental health coverage and family building benefits
• Associate discounts and community involvement opportunities

About the Company

Since 1953, Ferguson has been a leading distributor of residential and commercial plumbing supplies, HVAC, and industrial products. As a Fortune 500 company with approximately 36,000 associates, we exist to make our customers' complex projects simple, successful, and sustainable. We are a community of proud associates dedicated to building better infrastructure, homes, and businesses.