Shop & Traffic Terminal Mitarbeiter

Responsibilities

• Provide friendly and competent customer service and ticket sales at the FlixShop in Frankfurt.
• Inform passengers about Flix services and manage ticket inquiries.
• Maintain and update schedules and departure information.
• Coordinate passenger check-ins and ensure smooth operations before bus departures.
• Assign buses to terminal positions and manage operational bus dispatching on-site.
• Coordinate closely with dispatchers, drivers, and external bus companies.
• Distribute informational materials such as flyers and magazines to passengers.

Requirements

• Previous experience in customer service, retail, airport operations, or similar fields.
• Fluency in German.
• Basic English language skills.
• Proficiency with PC, internet, and email communication.
• Ability to remain calm and organized in high-pressure or stressful environments.
• Strong communication skills and a professional appearance.

Benefits

• Travel perks including 12 free Flix travel vouchers and 12 discount vouchers for friends and family.
• Flexible working models with fixed shift plans and part-time options.
• Health and wellbeing support through free coaching and therapy sessions via OpenUp.
• Learning and development opportunities including paid training, language courses, and mentoring.
• Various discounts including Urban Sports Club (85%), Deutschlandticket (30%), and a corporate benefits portal.

About the Company

Flix is a technology-driven travel company dedicated to making travel more accessible, sustainable, and affordable. We foster a culture of trust and personal responsibility, providing our team members with the freedom to implement their own ideas and shape the future of mobility.