Shop Employee

Responsibilities

• Support passengers with tailored travel options and promote FlixBus products and services
• Welcome and guide travelers at the Amsterdam FlixBus shop in Sloterdijk Station
• Coordinate coach departures and arrivals in collaboration with drivers and operations
• Monitor and report service-impacting issues such as delays or security concerns
• Manage ticket sales, refunds, and cash desk responsibilities
• Actively respond to disruptions and assist passengers on-site
• Use digital tools including apps and tablets to ensure operational efficiency

Requirements

• 1+ year of experience in hospitality, transport, tourism, or customer-facing roles
• Fluency in both English and French
• Proficiency in using digital tools and handling on-site tasks
• Strong communication and interpersonal skills
• Ability to remain resilient under pressure and work flexibly in a team
• Experience in sales or cash handling is a plus

Benefits

• Travel perks including 12 free Flix vouchers and 12 discount vouchers for friends and family
• Wellbeing support with access to confidential 1:1 counseling and stress management
• Learning & Development opportunities including language classes and training courses
• Mentoring Program to connect with experienced colleagues

About the Company

Flix is a tech-driven travel company dedicated to making mobility more accessible, sustainable, and affordable. We offer a dynamic work environment with a focus on ownership, giving our team members the freedom to take initiative and make a real impact on how people move around the world.