Shop Employee

Responsibilities

• Advise customers and promote FlixBus services and travel offers
• Welcome and guide travelers at the Bordeaux bus station
• Manage bus departures and arrivals in coordination with drivers and the operations team
• Monitor and report service-affecting elements such as delays or incidents
• Handle sales, refunds, and cash management
• Support passengers during network disruptions
• Utilize digital tools to facilitate operations and passenger reception

Requirements

• Fluency in English and French
• Strong interpersonal skills and excellent customer service orientation
• Proficiency with digital tools and comfort working in the field
• Experience in sales or cash management
• Ability to handle stress, maintain flexibility, and work effectively in a team
• Previous experience (minimum 1 year) in hospitality, sales, tourism, or transport is a plus

Benefits

• Transport benefits: 12 free Flix trips + 12 discounted tickets for relatives
• Training & development: Access to language courses, online training, and expert workshops
• Well-being support: Access to individual coaching and stress management support
• Mentorship program: Learn directly from experienced colleagues

About the Company

Flix is a leading provider of sustainable and affordable mobility. We offer a dynamic work environment with strong growth opportunities, using a technological approach to transform how people travel across Europe and beyond.