Shop Employee

Responsibilities

• Support and advise passengers on travel options while promoting FlixBus products and services
• Welcome and guide travelers at the FlixShop in Warsaw to ensure a positive customer experience
• Manage ticket sales, changes, and refunds, including cash desk operations
• Provide accurate travel information and handle customer inquiries, complaints, and on-site disruptions
• Coordinate coach arrivals and departures in collaboration with drivers and operations teams
• Monitor service quality and report operational issues such as delays or incidents
• Maintain shop operations, including cleanliness, equipment, and lost & found handling

Requirements

• Fluency in Polish
• Good command of English
• Experience in customer service and/or sales
• Willingness to work afternoons, evenings, and weekends
• Flexibility for shift-based work (between 7:00 a.m. and 10:30 p.m.)
• Strong communication skills and a positive attitude
• Ability to work under time pressure and work independently

Preferred Qualifications

• Knowledge of Ukrainian is an advantage

Benefits

• Travel perks: 12 free Flix vouchers plus 12 discount vouchers for friends and family
• Wellbeing support: Access to confidential 1:1 counseling and stress management
• Learning & Development: Access to language classes and expert-led training sessions
• Mentoring Program: Opportunities to connect with experienced colleagues

About the Company

Flix offers a dynamic work environment with a tech-driven approach to making travel more accessible, sustainable, and affordable. We empower our teams with an ownership culture, giving you the freedom to take initiative and shape your own career path.