Shift Supervisor

Responsibilities

• Provide leadership to ensure outstanding customer service and meet financial goals
• Support the Assistant Store Manager in implementing strategies and motivating team members
• Ensure compliance with federal, state, and local regulations
• Perform Customer Service Representative duties including transaction processing and cash handling
• Coach CSRs on transaction accuracy and compliance
• Resolve customer complaints and support community marketing efforts
• Assist with managing schedules, cash, and store audits

Requirements

• Minimum of one year of management experience in hospitality, financial services, retail, or restaurant industries
• Ability to engage with customers and develop positive relationships
• Excellent verbal and written communication skills
• Ability to work flexible hours including early mornings, evenings, weekends, and holidays
• English fluency required
• Ability to stand for extended periods and lift up to 15 lbs

Preferred Qualifications

• English/Spanish bilingual skills

Benefits

• Medical, dental, and vision insurance
• 401(k)
• Vacation time
• Opportunities for advancement
• Ongoing training
• Bonus eligibility

About the Company

PLS is a leading retail provider of financial services, operating over 200 financial service centers across 12 states. We focus on People, Location, and Service to provide convenient and transparent financial products to our customers.