Shift Supervisor

Responsibilities

• Maintain exemplary customer service and build customer relationships
• Support the Assistant Store Manager in implementing strategies to meet store goals
• Assist in developing and motivating store team members
• Ensure compliance with federal, state, and local regulations
• Supervise team activities including transaction processing and cash handling
• Coach CSRs on transaction accuracy and compliance
• Resolve customer complaints
• Assist with managing schedules, cash, and store audits
• Maintain a neat and clean store environment

Requirements

• Minimum one year of management experience in hospitality, financial services, retail, or restaurant
• Ability to engage with customers and develop positive relationships
• Excellent verbal and written communication skills
• Ability to work flexible hours including mornings, evenings, weekends, and holidays
• English fluency required
• Ability to stand for extended periods and lift up to 15 lbs

Preferred Qualifications

• English/Spanish bilingual skills

Benefits

• Medical, dental, and vision insurance
• 401(k)
• Vacation time
• Opportunities for advancement
• Ongoing training
• Bonus eligibility

About the Company

PLS is a leading retail provider of financial services, operating over 200 financial service centers across 12 states. We focus on People, Location, and Service to provide convenient and transparent financial products to our customers.