Shift Supervisor

Responsibilities

• Provide leadership to ensure outstanding customer service and meet financial goals
• Support the Assistant Store Manager in implementing store strategies and motivating team members
• Ensure compliance with federal, state, and local regulations
• Supervise team activities including transaction processing and cash handling in the absence of management
• Coach Customer Service Representatives on transaction accuracy and compliance
• Resolve customer complaints and maintain a clean store environment
• Assist with managing schedules, cash, and store audits

Requirements

• Minimum of one year of management experience in hospitality, financial services, retail, or restaurant industries
• Ability to engage with customers and develop positive relationships
• Excellent verbal and written communication skills
• Ability to work flexible hours including early mornings, evenings, weekends, and holidays
• Must be able to stand for extended periods and lift up to 15 lbs
• Fluency in English required; Spanish bilingual is a plus

Benefits

• Medical, dental, and vision insurance
• 401(k)
• Vacation time
• Opportunities for advancement
• Ongoing training

About the Company

PLS (People – Location – Service) is a leading retail provider of financial services, operating over 200 financial service centers across 12 states. We provide convenient and transparent financial products to help consumers manage their day-to-day needs.