Shift Supervisor

Responsibilities

• Maintain exemplary customer service and build customer relationships
• Support the Assistant Store Manager in implementing strategies to meet store goals
• Assist in developing and motivating store team members
• Ensure compliance with federal, state, and local regulations
• Perform Customer Service Representative duties including transaction processing and cash handling
• Coach CSRs on proper transaction conduct and compliance
• Review and approve checks within established limits
• Resolve customer complaints and support community marketing efforts
• Assist with managing schedules, cash, and store audits
• Maintain a neat and clean store environment

Requirements

• Minimum of one year of management experience in hospitality, financial services, retail, or restaurant industries
• Ability to engage with customers and develop positive relationships
• Excellent verbal and written communication skills
• High-energy and collaborative management style
• Ability to work flexible hours including early mornings, evenings, weekends, and holidays
• Fluency in English
• Ability to stand for extended periods and lift up to 15 lbs

Preferred Qualifications

• English/Spanish bilingual skills

Benefits

• Medical, dental, and vision insurance
• 401(k)
• Vacation time
• Opportunities for advancement
• Ongoing training

About the Company

PLS is a leading retail provider of financial services, operating over 200 financial service centers across 12 states. We provide consumers with convenient, transparent, and affordable financial products and services to help manage day-to-day needs.