Shift Supervisor

Responsibilities

• Provide leadership to ensure outstanding customer service and meet financial goals
• Perform Customer Service Representative duties including transaction processing and cash handling
• Support the Assistant Store Manager in implementing strategies and motivating team members
• Ensure compliance with federal, state, and local regulations
• Coach CSRs on transaction accuracy and compliance
• Resolve customer complaints and maintain a clean store environment
• Assist with managing schedules, cash, and store audits

Requirements

• Minimum of one year of management experience in hospitality, financial services, retail, or restaurant industries
• Ability to work flexible hours including early mornings, evenings, weekends, and holidays
• Strong verbal and written communication skills
• Ability to stand for extended periods and lift up to 15 lbs
• Fluency in English

Preferred Qualifications

• English/Spanish bilingual skills

Benefits

• Medical, dental, and vision insurance
• 401(k)
• Vacation time
• Opportunities for advancement
• Ongoing training

About the Company

PLS is a leading retail provider of financial services, operating over 200 financial service centers across 12 states. We focus on People, Location, and Service to provide convenient and transparent financial products to our customers.