Shift Supervisor

Responsibilities

• Provide leadership to ensure outstanding customer service and meet financial goals
• Perform Customer Service Representative duties including transaction processing and cash handling
• Assist the Assistant Store Manager with day-to-day operations and team motivation
• Ensure compliance with federal, state, and local regulations
• Coach CSRs on transaction accuracy and compliance
• Resolve customer complaints and support community marketing efforts
• Assist with managing schedules, cash, and store audits

Requirements

• Minimum one year of management experience in hospitality, financial services, retail, or restaurant industries
• Ability to engage with customers and develop positive relationships
• Excellent verbal and written communication skills
• Ability to work flexible hours including early mornings, evenings, weekends, and holidays
• English fluency required; Spanish bilingual is a plus
• Ability to stand for extended periods and lift up to 15 lbs

Benefits

• Medical, dental, and vision insurance
• 401(k)
• Vacation time
• Opportunities for advancement
• Ongoing training

About the Company

PLS (People – Location – Service) is a leading retail provider of financial services, operating over 200 financial service centers across 12 states. We provide convenient and transparent financial products to help consumers manage their day-to-day needs.