Shift Supervisor

Responsibilities

• Provide leadership to ensure outstanding customer service and meet financial goals
• Perform Customer Service Representative duties including transaction processing and cash handling
• Assist the Assistant Store Manager with daily operations, scheduling, and store audits
• Coach CSRs on transaction compliance and superior customer service
• Resolve customer complaints and maintain a clean store environment
• Ensure compliance with federal, state, and local regulations

Requirements

• Minimum one year of management experience in hospitality, financial services, retail, or restaurant industries
• Ability to work flexible hours including early mornings, evenings, weekends, and holidays
• Strong verbal and written communication skills
• Ability to stand for extended periods and lift up to 15 lbs
• Fluency in English

Preferred Qualifications

• English/Spanish bilingual skills

Benefits

• Medical, dental, and vision insurance
• 401(k)
• Vacation time
• Opportunities for advancement and ongoing training

About the Company

PLS (People – Location – Service) is a leading retail provider of financial services, operating over 200 financial service centers across 12 states.