Shift Supervisor

Responsibilities

• Maintain exemplary customer service and build customer relationships
• Support the Assistant Store Manager in implementing strategies to meet store goals
• Assist in developing and motivating store team members
• Ensure compliance with federal, state, and local regulations
• Supervise team activities including transaction processing and cash handling
• Coach CSRs on transaction compliance and customer service
• Resolve customer complaints
• Assist with managing schedules, cash, and store audits
• Maintain a neat and clean store environment

Requirements

• Minimum one year of management experience in hospitality, financial services, retail, or restaurant industries
• Ability to engage with customers and develop positive relationships
• Excellent verbal and written communication skills
• Ability to work flexible hours including early mornings, evenings, weekends, and holidays
• English fluency required
• Ability to stand for extended periods and lift up to 15 lbs

Preferred Qualifications

• English/Spanish bilingual skills

Benefits

• Medical, dental, and vision insurance
• 401(k)
• Vacation time
• Opportunities for advancement
• Ongoing training
• Bonus eligibility

About the Company

PLS (People – Location – Service) is a leading retail provider of financial services, operating over 200 financial service centers across 12 states, providing convenient and transparent financial products.