Shift Leader Reservations

Responsibilities

• Support the team in daily reservation operations, managing inquiries, no-shows, cancellations, and special cases.
• Ensure booking system quality, control payments and invoices, and maintain up-to-date booking policies.
• Lead shifts with a clear overview, distributing tasks efficiently to manage dynamic daily business.
• Act as a key contact for team members, guests, corporate clients, and OTAs, handling complex inquiries and feedback.
• Support onboarding, provide training and feedback, and foster team motivation and professional development.
• Analyze reports and forecasts to identify patterns and improve processes according to Lean Luxury principles.
• Ensure a professional and warm guest journey across all communication channels.
• Actively participate in projects, conduct interviews, and support the professional growth of team members.

Requirements

• Completed vocational training in hospitality or gastronomy.
• Several years of experience in hotel reservations or guest services.
• Previous experience in a functional team leadership role.
• Analytical and structured thinking with a high regard for quality and accuracy.
• Proficiency in MS Office and Property Management Systems (PMS).
• Fluent English; German language skills are a significant plus.
• A professional, warm, and communicative personality.

Benefits

• 35-hour work week for full-time positions.
• Relocation service to support your move to Malta.
• Competitive staff rates for you and your travel buddies.
• Opening bonuses and mobility allowances.
• Continuous growth through training, coaching, and mentoring.
• A diverse and inclusive culture that celebrates individuality.

About the Company

Ruby Hotels is a rapidly growing hospitality group offering a contemporary and affordable form of luxury through our "Lean Luxury" philosophy. With hotels and workspaces in exciting European locations, we combine high-quality service with a modern, digital-first approach. Our central operations in Malta manage reservations, marketing, and revenue for our entire portfolio.