Shift Leader Reservations

Responsibilities

• Support the team in daily reservation operations, managing inquiries, no-shows, cancellations, and special cases.
• Ensure booking system quality by controlling payments and invoices and maintaining up-to-date booking policies.
• Lead shifts with a clear overview, distributing tasks efficiently in a dynamic environment.
• Act as a key contact person for team members, guests, corporate clients, and OTAs, handling complex inquiries and feedback.
• Support onboarding, provide training and feedback, and foster team motivation and professional development.
• Analyze reports and forecasts to identify patterns and improve processes according to Lean Luxury principles.
• Ensure a professional and warm guest journey across all communication channels.
• Actively participate in projects, conduct interviews, and support the professional growth of team members.

Requirements

• Completed vocational training in hospitality or gastronomy.
• Several years of experience in hotel reservations or guest service.
• Proven experience in functional team leadership.
• Proficiency in MS Office and PMS systems.
• Fluent in both German and English (written and spoken).
• Analytical mindset with a structured and quality-oriented way of working.

Benefits

• Bring your personality to work in a culture that values individuality.
• 35-hour work week for full-time positions.
• Relocation service for international moves.
• Exclusive staff rates for you and your travel buddies.
• Opening bonuses and mobility allowances.
• Continuous growth through training, coaching, and mentoring.

About the Company

Ruby Hotels is a rapidly growing hospitality group with hotels and workspaces in exciting locations across Europe. We follow a "Lean Luxury" philosophy, creating a contemporary and affordable form of luxury through stylish designs and efficient, digital-first operations.