Shift Lead

Responsibilities

• Oversee daily station operations to ensure efficient workflow and passenger throughput
• Provide leadership and guidance to Public Health Specialists, Data Entry Specialists, Nurses, and Physicians
• Coordinate staffing assignments and operational coverage to meet business needs
• Ensure adherence to CDC protocols, HIPAA regulations, and company policies
• Monitor data collection and entry activities for accuracy and completeness
• Manage inventory levels and report shortages to the Station Manager
• Serve as the primary point of contact for operational escalations during assigned shifts
• Promote strict adherence to infection prevention and control procedures

Requirements

• High school diploma or equivalent (Associate or Bachelor’s degree preferred)
• Minimum of 2 years of leadership, supervisory, or team lead experience
• Experience in healthcare, public health, clinical operations, or a related field
• Proficiency with Microsoft Office and data entry systems
• Strong organizational, problem-solving, and communication skills
• Ability to work flexible schedules, including nights, weekends, and holidays

Preferred Qualifications

• Experience working in airport environments or public health programs
• Knowledge of HIPAA, infection control practices, and healthcare compliance
• Previous experience supervising both clinical and non-clinical staff
• Experience supporting CDC or public health surveillance initiatives

Benefits

• Competitive Salary
• Medical, Dental, Vision, and Voluntary Coverage Programs
• 401(k) with Corporate Match
• Generous PTO Plan
• Tuition Reimbursement Program

About the Company

XWELL is a leader in promoting health and wellness for airport travelers, with more than two decades of service. Through partnerships with public health agencies and healthcare organizations, XWELL supports programs that strengthen disease surveillance, public health preparedness, and traveler health initiatives.