Shift Lead Team Member

Responsibilities

• Act as a brand ambassador by enthusiastically greeting fans and delivering exceptional service
• Assist in managing specific restaurant areas during scheduled shifts
• Pace the crew to maintain high performance and resolve workflow bottlenecks
• Support the GM and Assistant Managers in training and coaching crew members
• Ensure the restaurant remains organized, properly staffed, and clean
• Calmly resolve fan concerns using service recovery standards
• Model performance standards for all team members and workstations

Requirements

• Minimum 6+ months of high-volume quick service restaurant experience
• High School diploma or equivalent (or currently in progress)
• ServSafe® certifiable with strong knowledge of safe food handling
• Ability to stand for an entire shift
• Ability to lift up to 50 pounds
• Ability to work effectively under pressure in a fast-paced environment

About the Company

International Dairy Queen, Inc. (IDQ) is the parent company of American Dairy Queen Corporation and Dairy Queen Canada, Inc. We develop, license, and service a system of more than 7,800 DQ restaurants in more than 20 countries. We are committed to creating extraordinary fan experiences and fostering a culture of inclusion and belonging for all our team members.