Shift Lead

About the Company

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. We’re reimagining the cafe experience, making high-quality coffee and matcha accessible and efficient.

Responsibilities

• Craft beautiful coffee products and serve all customers with energy, warmth, and empathy
• Support the GM and Training Team in training new employees on recipes, processes, and uniforms
• Open and close the location safely and responsibly
• Ensure cleaning duties are followed throughout the shift
• Handle minor customer issues with a positive, solution-focused approach
• Lead initiatives with operations and marketing teams to increase foot traffic and sales

Requirements

• 2+ years of experience in a customer service leadership position, preferably in hospitality or coffee
• 18+ years of age
• Ability to lift 25+ lbs and stand for long periods
• Availability for full-time work (30-40 hours per week, 4-5 days per week)
• Ability to work at least two peak days (Friday, Saturday, or Sunday)
• Authorized to work in the US

Benefits

• $21.00/hour plus tips
• Comprehensive Barista accreditation and training program
• Tenure based paid time off
• Commuter benefits
• Sick time
• 1.5x pay on select holidays
• Complimentary coffee and treats on shift
• Free Blank Street swag