Shift Lead

About the Company

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. We’re reimagining the cafe experience, making high-quality coffee and matcha accessible and efficient.

Responsibilities

• Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy
• Support the GM and Training Team to help train new employees on recipes, processes, and brand standards
• Open and close the location safely and responsibly, ensuring all cleaning duties are completed
• Handle minor customer issues with a positive and solution-focused approach
• Lead store-level initiatives with operations and marketing teams to increase foot traffic and sales

Requirements

• 2+ years of experience in a customer service leadership position
• 18+ years of age
• Ability to lift 25+ lbs and stand for long periods of time
• Availability to work 30-40 hours per week, including 2 peak days (Friday, Saturday, or Sunday)
• Availability to work between 6:30 am and 9:00 pm
• Authorized to work in the U.S.

Preferred Qualifications

• Strong knowledge of coffee and equipment
• Ability to work in fast-paced, high-volume environments
• Weekend and holiday availability

Benefits

• $19.50 per hour + tips
• Barista accreditation and training program
• Paid sick time
• Paid vacation time, based on eligibility
• Health benefits, based on eligibility
• Blank Street coffee and swag