Shelter Worker

Responsibilities

• Provide compassionate care and support to individuals experiencing homelessness at the Nanaimo New Hope Centre.
• Monitor facility access, maintain logbooks, and complete incident reports to ensure a safe environment.
• De-escalate conflicts and mediate disputes among clients to maintain a peaceful atmosphere.
• Perform security checks, including bed checks and property inspections, in accordance with shelter policies.
• Manage client medication and distribute essential supplies such as bedding and hygiene items.
• Collaborate with case managers, kitchen staff, and external agencies like first responders to ensure holistic care.
• Maintain accurate client data, including intake information, financial records, and occupancy statistics.

Requirements

• High School Graduation or equivalent.
• Minimum of 6 months of experience in mental health or addictions, including frontline social service work.
• Clear TB Skin Test.
• Criminal record clearance through the BC Criminal Records Review Program.
• Knowledge of available community resources in Nanaimo.
• Ability to work in a fast-paced, high-stress environment and handle demanding circumstances.

Preferred Qualifications

• Post-secondary education in Social Work, Psychology, Counselling, or Mental Health & Addictions.
• Valid Occupational First Aid Level 1 or equivalent.
• Valid Class 5 Driver's License.
• Valid WHMIS certificate.

About the Company

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. We are a faith- and values-based organization dedicated to sharing hope, providing necessities like food and shelter, and supporting those facing addiction or unemployment. We pride ourselves on a culture of continuous learning and a diverse workplace where everyone belongs.