Shelter Support Worker

Responsibilities

• Provide a positive living environment for shelter clients by promoting independence and self-help
• Meet clients' day-to-day basic needs and provide support, assistance, and referrals
• Perform clerical duties including client documentation, computer entries, and log maintenance
• Greet and orient new clients admitted during the shift
• Enforce agency rules and expectations consistently in accordance with policies and procedures
• Maintain the upkeep and tidiness of supplies such as toiletries, linens, and files
• Follow all safety and security procedures, including fire safety and regular floor rounds
• Participate in staff meetings, case management reviews, and ongoing professional development

Requirements

• Two-year College Diploma or University Degree in human or social services
• Experience working with diverse populations, including those facing mental health and addiction challenges
• First Aid/CPR certification and Non-Violent Crisis Intervention certification (or willingness to acquire)
• Successful completion of a Vulnerable Sector background check
• Clearance from a two-step Tuberculosis Skin Test
• Strong computer and clerical skills, including database navigation and email management
• Understanding of Housing First philosophy and social/economic barriers within the shelter system

About the Company

The Salvation Army has served people in need in communities across Canada and Bermuda for more than 130 years. As a faith- and values-based organization, we provide necessities such as food, clothing, and shelter, while supporting those experiencing unemployment, addiction, and family challenges. We are dedicated to our mission of sharing hope, service, dignity, and stewardship to all people, regardless of their background.