Shared Field Services Freelancer

Responsibilities

• Attend to assigned technical services and incidents according to the established schedule.
• Resolve incidents and requests within committed service level agreements (SLAs).
• Provide professional on-site technical support to end users.
• Maintain constant communication with the central help desk or responsible coordinator.
• Document all activities performed and submit service evidence and reports in a timely manner.
• Execute defined procedures for each service and comply with established quality standards.

Requirements

• TSU or Engineering degree in Systems, Information Technology, or a related field.
• Minimum of 1 year of experience in IT incident and request management.
• Proven experience providing technical support to end users.
• Ability and availability to travel to different locations within the assigned area.
• Basic knowledge of hardware, peripherals, and connectivity diagnostics.
• Excellent customer service attitude and documentation skills.

Benefits

• Freelance scheme with payment per ticket.
• Service assignments based on availability and coverage.

About the Company

icorp is a Mexican company specializing in Information Technology, providing professional technical services and support solutions for various clients and accounts.