Shared Field Services Freelancer

Responsibilities

• Attend to assigned technical services and incidents according to the established schedule
• Provide on-site technical support and incident resolution for various client accounts
• Execute defined procedures for each service to ensure professional and timely resolution
• Maintain constant communication with the central help desk or responsible coordinator
• Document all activities performed and submit service evidence and reports in a timely manner
• Provide professional customer service to end-users
• Comply with established quality standards and service level agreements (SLAs)

Requirements

• TSU or Engineering degree in Systems, Information Technology, or a related field
• Minimum of 1 year of experience in IT incident and request management
• Strong knowledge of end-user technical support
• Ability and availability to travel to different locations within Sinaloa
• Basic hardware, peripheral, and connectivity diagnostics skills
• Excellent customer service attitude and documentation management skills

Benefits

• Freelance payment scheme based on completed tickets
• Service assignments based on availability and coverage

About the Company

icorp is a Mexican company specializing in Information Technology, providing professional IT services and technical support solutions to various clients and accounts.