Servicio al cliente/Taquillero

Responsibilities

• Sell tickets and manage reservations, changes, and cancellations
• Support passenger check-in and coordinate departures and arrivals
• Handle cash management, daily reconciliation, and shift closing documentation
• Coordinate with Traffic Control, Operations, and drivers
• Provide friendly, clear, and solution-oriented customer service
• Support promotional activities and continuous process improvement

Requirements

• Previous experience in customer service (retail, tourism, services, or similar)
• Strong communication, negotiation, and conflict resolution skills
• Basic experience with cash handling and various payment methods
• High sense of ethics, honesty, and responsibility regarding money management
• Completed high school education (administrative or commercial technical background preferred)
• Proficiency with digital tools, including MS Office and reservation systems
• Flexibility to work morning, afternoon, or night shifts based on operational needs

Benefits

• Travel benefits: 12 free Flix coupons plus 12 discount coupons for friends and family
• Wellbeing support: Confidential 1:1 counseling and stress management for you and up to four family members
• Learning and development: Access to language classes, training courses, and expert-led sessions
• Mentorship program: Connection with experienced colleagues to accelerate professional growth

About the Company

Flix is building a more accessible, sustainable, and affordable travel experience. We offer a dynamic work environment with a technological focus, fostering a culture of responsibility where you have the freedom to take initiative and build your own professional path.