Servicing Technical Specialist

Responsibilities

• Perform system administration and configuration for the contact center technology stack, with a primary focus on Zendesk.
• Manage and maintain core platforms including Decagon, Amazon Connect, Airtable, and NICE.
• Lead the planning, execution, and deployment of technical projects from initiation to completion.
• Collaborate with Operations and Engineering teams to implement technical solutions that meet business requirements.
• Provide administrator-level troubleshooting and support for complex system and integration issues.
• Assist with user management, permissions, security settings, and testing new code deployments.
• Maintain comprehensive system documentation and keep the Decagon knowledge base current.

Requirements

• Proven experience in system administration within a contact center environment.
• Proficiency with Zendesk and experience with Decagon, Amazon Connect, Airtable, or NICE.
• Strong technical aptitude and the ability to master new software through online documentation.
• Understanding of contact center workflows and key performance indicators (KPIs).
• Excellent problem-solving, collaboration, and communication skills.
• Ability to work independently and manage multiple technical projects in a fast-paced environment.

Preferred Qualifications

• Experience in the banking, fintech, or financial services industry.
• Experience with NICE InContact or other advanced contact center technologies.
• Proficiency with Microsoft Office and Google Suite.

About the Company

Varo is an entirely new kind of bank. All digital, mission-driven, FDIC insured and designed for the way our customers live their lives. A bank for all of us.