Services Operations Analyst

Responsibilities

• Take ownership of project reporting and administration, guiding engagements from initial opportunity through successful go-live.
• Monitor project progress, uphold timelines, and ensure deliverables remain on course through active participation in manager meetings.
• Advance onboarding initiatives by developing realistic project schedules, forecasts, and maintaining clear communication across teams.
• Identify and implement internal process and methodology improvements to drive client satisfaction and project success.
• Develop polished presentation materials, reports, workflows, and process documentation.
• Author and maintain SOPs, flowcharts, and training content for services teams.
• Collaborate with Professional Services teams to uphold data integrity through regular report audits.
• Oversee the end-to-end time-entry process, including assignment creation and timecard approvals.

Requirements

• Proficiency in Microsoft Excel.
• Hands-on experience with Salesforce CRM and PSA platforms (such as Certinia).
• Demonstrated project coordination experience with a solid grounding in project planning methodologies.
• Working knowledge of Data Modeling, ETL logic, and Visual Design principles.
• Strong auditing, data analysis, and data integrity management capabilities.
• Proven ability to coordinate, plan, and track complex projects with high attention to detail.
• Ability to assess and communicate project costs relative to budgets and forecasts.

About the Company

Mitratech is a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. Serving 20,000 client companies globally, including 30% of the Fortune 500, we provide leading-edge technologies to over 500,000 users in over 160 countries.