ServiceNow Technical Lead

Responsibilities

• Lead the end-to-end implementation of the ServiceNow Facility Management solution
• Design and implement scalable ServiceNow solutions aligned with business and technical requirements
• Configure and customize ServiceNow modules supporting Facility Management operations
• Deliver core capabilities including Maintenance Management, Work Order Management, and Asset Engineering
• Design and oversee integrations between ServiceNow and SAP for vendors, contracts, and purchase orders
• Develop and review integrations using REST/SOAP APIs, IntegrationHub, and MID Server
• Provide technical leadership to developers and implementation teams
• Support solution testing, SIT, UAT, production deployment, and hypercare activities
• Ensure adherence to ServiceNow best practices, governance, security, and performance standards

Requirements

• Bachelor's degree in Computer Science, IT, Engineering, or a related field
• 8+ years of ServiceNow implementation experience
• 3+ years of experience as a Technical Lead or Solution Architect
• Hands-on experience with ServiceNow Workplace Service Delivery (WSD) or Facility Management modules
• Strong experience integrating ServiceNow with SAP ERP, SAP S/4HANA, or SAP Ariba
• Proficiency with IntegrationHub, Flow Designer, Script Includes, and REST/SOAP APIs

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist (CIS)
• Experience with ITSM, ITAM, or CSM modules
• Experience with enterprise reporting, dashboards, and SLA management

About the Company

Muller’s Solutions provides specialized technical and professional services to large enterprise clients, focusing on delivering high-impact digital and operational solutions.