ServiceNow System Administrator

Responsibilities

• Administer the ServiceNow platform daily, including users, groups, ACLs, business rules, UI policies, and client scripts
• Configure and maintain applications such as Incident, Problem, Change, Service Catalog, Knowledge, and CMDB
• Implement platform enhancements, updates, and upgrades
• Monitor system performance, troubleshoot issues, and ensure reliability
• Create and maintain technical documentation and operational procedures
• Gather requirements from stakeholders and deliver solutions
• Provide technical support for ServiceNow-related issues
• Ensure data integrity, security, and integration with other systems

Requirements

• Minimum Top Secret (or higher) security clearance
• Experience with ServiceNow administration
• Solid understanding of IT service management (ITSM) principles
• Strong technical and troubleshooting skills

About the Company

Themis Insight solves complex business, IT, and analytic problems using interdisciplinary, practical approaches. Through the DOD SkillBridge Program, the company hosts active-duty military members for skilled internships during their final months of service to support transition to civilian employment.