ServiceNow Solution Designer

Responsibilities

• Lead end-to-end ServiceNow solution design aligned to business, enterprise architecture, and platform best practices
• Design scalable and secure solutions across ITSM, ITOM (TSOM), CSM, GRC, and SecOps
• Act as a technical authority for architectural decisions and provide guidance to developers and implementation partners
• Define and enforce design standards, patterns, and governance controls
• Design and govern ServiceNow integration approaches, including real-time, asynchronous, and event-driven patterns
• Lead CMDB architecture, data modelling, normalization, and ITOM alignment
• Partner with senior business, IT, and security stakeholders to facilitate design workshops and roadmap strategic decision-making

Requirements

• Deep hands-on experience across ServiceNow ITSM, ITOM/TSOM, CSM, GRC, and SecOps
• Strong expertise in ServiceNow integrations (REST/SOAP APIs, MID Server, IntegrationHub)
• Strong CMDB design, data modelling, and service mapping experience
• Experience designing large-scale enterprise ServiceNow implementations
• ServiceNow Certified Technical Architect (CTA) is mandatory or strongly preferred
• ServiceNow Certified Implementer (ITSM, ITOM, or CSM)
• Strong stakeholder engagement and communication skills within agile environments

Preferred Qualifications

• Experience with enterprise architecture and IT governance frameworks
• Exposure to regulated or security-sensitive environments
• Background in cloud platforms, DevOps, or enterprise integration patterns

Benefits

• Paid parental leave and well-being initiatives
• Discounted health insurance and various product discounts
• Career development through the Capability Fingerprint and industry training programs
• Access to an AI-driven learning platform and special interest groups

About the Company

NCS Australia believes in doing technology services better. We partner with our clients and communities to make tomorrow together, focusing on innovation, collaboration, and purposeful work to shape better outcomes.