ServiceNow Solution Designer

Responsibilities

• Lead end-to-end ServiceNow solution design aligned with business objectives and enterprise architecture best practices
• Design scalable and secure solutions across ITSM, ITOM (TSOM), CSM, GRC, and SecOps
• Act as a technical authority, providing guidance to developers, designers, and implementation partners
• Define and enforce design standards, patterns, and platform governance controls
• Design and govern integration approaches using REST/SOAP APIs, MID Server, and IntegrationHub
• Lead CMDB architecture, including data modelling, normalization, and ITOM alignment
• Partner with senior business and IT stakeholders to facilitate design workshops and architecture reviews

Requirements

• Deep hands-on experience with ServiceNow ITSM, ITOM/TSOM, CSM, GRC, and SecOps
• Strong expertise in ServiceNow integrations and complex data flows
• Proven experience in CMDB design, data modelling, and service mapping
• Experience designing large-scale enterprise ServiceNow implementations
• ServiceNow Certified Technical Architect (CTA) preferred or mandatory
• ServiceNow Certified Implementer (ITSM, ITOM, or CSM)
• Strong stakeholder engagement and communication skills within agile environments

Preferred Qualifications

• Experience with enterprise architecture and IT governance frameworks
• Exposure to regulated or security-sensitive environments
• Background in cloud platforms, DevOps, or enterprise integration patterns

Benefits

• Paid parental leave and well-being initiatives
• Discounted health insurance and various product discounts
• Access to industry and partner training programs and an AI-driven learning platform
• Opportunities for career development and meaningful work

About the Company

NCS Australia is a technology services provider committed to quality, innovation, and purposeful work. We partner with clients and communities to shape better outcomes through collaboration and creativity.