ServiceNow Solution Designer

Responsibilities

• Lead end-to-end ServiceNow solution design aligned with business, enterprise architecture, and platform best practices
• Design scalable and secure solutions across ITSM, ITOM (TSOM), CSM, GRC, and SecOps
• Act as a technical authority for architectural decisions and provide guidance to developers and implementation partners
• Define and enforce design standards, patterns, and governance controls
• Design and govern ServiceNow integration approaches, including real-time, asynchronous, and event-driven patterns
• Lead CMDB architecture, data modelling, normalization, and ITOM alignment
• Partner with senior business, IT, and security stakeholders to facilitate design workshops and roadmap planning

Requirements

• Deep hands-on experience across ITSM, ITOM/TSOM, CSM, GRC, and SecOps
• Strong expertise in ServiceNow integrations (REST/SOAP APIs, MID Server, IntegrationHub)
• Strong CMDB design, data modelling, and service mapping experience
• Experience designing large-scale enterprise ServiceNow implementations
• ServiceNow Certified Technical Architect (CTA) preferred or mandatory
• ServiceNow Certified Implementer (ITSM, ITOM, CSM)
• Strong stakeholder engagement and communication skills within agile environments

Preferred Qualifications

• Experience with enterprise architecture and IT governance frameworks
• Exposure to regulated or security-sensitive environments
• Background in cloud platforms, DevOps, or enterprise integration patterns

Benefits

• Paid parental leave and well-being initiatives
• Discounted health insurance and various product discounts
• Career development through the Capability Fingerprint and industry training programs
• Access to an AI-driven learning platform

About the Company

NCS Australia is a technology services provider committed to quality, innovation, and purposeful work. We partner with clients and communities to shape better outcomes through digital transformation and creative problem-solving.