ServiceNow QA Test Analyst

Responsibilities

• Lead testing efforts and maintain QA standards for ServiceNow solutions within an Agile environment
• Design and maintain QAT test plans and quality documentation to mitigate risk
• Develop and implement QA processes, standards, and best practices
• Execute System Integration Testing (SIT) and manage defect tracking
• Lead and coordinate User Acceptance Testing (UAT), including resource and environment management
• Maintain regression and automation test suites using ATF
• Assess project release risks, including code overlap and environmental impact
• Collaborate with Business Analysts, Scrum Masters, and development teams throughout the SDLC
• Provide coaching, feedback, and training to junior analysts on systems and methodologies

Requirements

• 5+ years of experience in Quality Assurance, including both manual and automation testing
• Proven experience in a leadership role within QA or testing teams
• Strong understanding of QA methodologies, tools, and best practices
• Experience with Agile SDLC and project management
• Proficiency in Incident, Change, and Release Management
• Familiarity with ServiceNow modules (Service Portal, Knowledge Management, CMDB, etc.)
• Excellent communication, leadership, and problem-solving skills

Preferred Qualifications

• Degree in Computer Science, IT Business/Management, or an engineering-related discipline
• Experience with Hardware and Software Asset Management (HAM/SAM)
• Knowledge of Vulnerability Management and Cloud Discovery

Benefits

• Competitive rewards program including bonus, flexible vacation, and personal/sick days
• Comprehensive benefits starting on day one
• Upskilling opportunities through online courses and tuition assistance
• Inclusive culture with various Employee Resource Groups (ERGs)
• Opportunities for community engagement and professional development

About the Company

Scotiabank is a leading bank in the Americas, dedicated to helping customers, families, and communities achieve success through a broad range of financial products and services. We strive to create an inclusive and accessible environment where every employee is empowered to reach their fullest potential.