ServiceNow Business Analyst

Responsibilities

• Analyze business processes by mapping and evaluating as-is process scope, objectives and steps
• Identify gaps and opportunities for improvement, integrating new and improved processes with existing ones
• Recommend process, quality, and performance measurement improvements
• Assist with institutionalization communicating these changes to impacted Business Systems teams and other stakeholders
• Provide input, document requirements, and support the design and delivery of training and orientation programs as needed to support process changes

Requirements

• 2 years of relevant experience in Business Analysis for system design, system architecture, business technical architecture, or business system requirements definition
• 1 year of experience with the ServiceNow platform
• Active TS/SCI clearance

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA)
• Six Sigma, Lean Six Sigma, or similar industry-recognized certification

About the Company

Accenture Federal Services is a technology company within global Accenture that helps the US federal government make the nation stronger and safer through technology and ingenuity.