Service/Helpdesk Dispatcher

Responsibilities

• Respond to service desk requests and collect pertinent information including problem description, location, and priority
• Generate work orders into internal systems
• Assign work order numbers and contact technicians to perform required work
• Complete expense vouchers and run work order reports
• Manage spreadsheets and provide general administrative support
• Incorporate quality control measures into daily tasks

Requirements

• Service desk experience in complex commercial or institutional facilities
• Experience with facility operations and maintenance (O&M) and janitorial services
• Proficiency in Microsoft Word and Excel
• Strong organizational and multitasking capabilities
• Excellent verbal and written communication skills
• Ability to prepare administrative reports and correspondence
• US citizenship or permanent resident status
• Ability to pass a background check and security clearance

About the Company

CMI Management LLC is a provider of business, technology, and facilities management solutions for government and commercial clients. Now part of the Dexterra Group, CMI has over 30 years of experience in the federal contracting arena.