Service & Warranty Technician

Responsibilities

• Serve as the primary point of contact for homeowners regarding service and warranty needs
• Provide same-day acknowledgment and responses to customer inquiries
• Perform thorough on-site inspections of service and warranty claims
• Identify root causes and determine warranty responsibility
• Capture photos, videos, measurements, and detailed notes for documentation
• Complete same-day repairs when feasible
• Order materials and schedule follow-up visits
• Perform repairs according to company quality standards and manufacturer specifications
• Submit detailed service notes after each visit

Requirements

• Strong technical knowledge of exterior home systems
• Excellent customer communication and problem-solving skills
• High attention to detail and strong organizational habits
• Ability to work independently in the field
• Proficiency with tablets, mobile apps, and service management software
• Valid driver’s license and ability to travel locally

Preferred Qualifications

• Previous experience in home improvement service, warranty, or repair roles
• Familiarity with windows, doors, siding, roofing, or exterior installations
• Experience working directly with homeowners in a service-based role

Benefits

• $60,000-$70,000 DOE + Monthly Bonuses
• Company vehicle
• Paid training
• Growth opportunities
• Benefits package

About the Company

Home Genius Exteriors is a rapidly growing home remodeling company with a mission to deliver "A Different Experience" for both customers and employees.