Service Technician

Responsibilities

• Provide direct technical assistance to clients utilizing remote support tools or in-person
• Troubleshoot and resolve technical problems without supervision
• Provide escalation support to the Service Desk and assistance to Engineers
• Identify opportunities to enhance end-user experience
• Document time, customer correspondence, and problem resolutions
• Assist account managers by reviewing existing systems and recommending equipment
• Perform work outside of standard business hours including on-call rotation
• Routine management of systems and networks

Requirements

• MCSA or two-year college degree in Information Technology or equivalent experience
• Two years related experience with helpdesk/desktop support in a professional environment
• Call center or client-facing experience
• Ability to pass a criminal background check and drug screen

Preferred Qualifications

• Strong PC Operating System, hardware, and networking fundamentals
• Active Directory management (user accounts, security groups, permissions)
• LAN Fundamentals (DHCP, DNS, network access control)
• Client/Server Fundamentals (file servers, permissions, print servers)
• Email Delivery Fundamentals (MX records, email filtering)
• Data Backup and Restore Fundamentals
• Security knowledge for identifying and resolving malicious software issues

Benefits

• Fully paid Medical and Dental plans
• 401k with employer matching
• Disability and Life Insurance
• Bonus eligibility
• Paid time off
• Career advancement opportunities

About the Company

Cyber Advisors provides technology consulting services to a dynamic customer base, offering employees opportunities for growth and learning across various applications, environments, and platforms.