Service Technician

Responsibilities

• Provide technical support to customers in-store, diagnosing functionality issues for mobile devices and accessories.
• Manage and control store inventory, including mobile devices, accessories, and SIM cards, ensuring optimal stock levels.
• Execute warranty and out-of-warranty service processes, including device replacements and coordinating with authorized service centers (CSA).
• Perform administrative and back-office tasks related to service events, device tracking, and customer interaction logging.
• Promote and sell value-added services and products, such as device configuration, data transfer, accessories, and device insurance.

Requirements

• Minimum of 2 years of experience in the industry (3 years preferred).
• Minimum of partially completed university studies (Licenciatura trunca).
• Proficiency in Microsoft Office, specifically intermediate Excel, and Windows operating systems.
• English language proficiency (approximately 50%).

Preferred Qualifications

• Degree or engineering studies in Systems or a related technical field.

About the Company

AT&T Mexico is committed to inclusion and equal opportunity, fostering a diverse environment that values different backgrounds, identities, and abilities. We promote a culture of equity and support our employees through various institutional programs and a balanced work-life approach.