Service Technician

Responsibilities

• Provide technical support to customers in-store regarding the functionality and quality of mobile devices and accessories.
• Diagnose device issues to determine if they fall under warranty or out-of-warranty service.
• Manage and control store inventory, including mobile devices, accessories, and SIM cards.
• Coordinate the sending and receiving of devices with authorized service centers (CSA).
• Perform administrative and back-office tasks related to device replacements and service records.
• Promote and sell value-added services, such as SIM cards, device configuration, data transfer, and device insurance.

Requirements

• Minimum of 2 years of experience in the industry (3 years preferred).
• Minimum of partial university studies (Licenciatura trunca).
• Proficiency in PC usage, Windows software, and intermediate Microsoft Excel.
• English language proficiency (approximately 50%).

Preferred Qualifications

• Degree or engineering studies in Systems or a related technical field.

About the Company

AT&T Mexico is committed to inclusion and equal opportunity, fostering a diverse environment regardless of gender, orientation, disability, or background. We promote work-life balance and continuous professional growth through various institutional programs.